Frequently Asked Questions

Can my child keep their existing email address?

Yes - they will still need their existing email account! KidProofMail is simply a filtered email viewing service. KidProofMail will connect to your child's existing email account for them, determine which messages match your "accepted senders" list, then show them only those messages, without all the clutter.

Does KidProofMail delete any mail?

No. When your child downloads mail through KidProofMail, they will only see mail from designated "important senders", but all mail is still there on the server - so you can sign in from your own PC to check filtered mail on their behalf.

Could KidProofMail delete mail if I want it to?

If you have your email system set up to delete messages when they are downloaded, or you specifically ask it to delete messages from the server, then this will still happen. KidProofMail does not differ from a standard mail server in this respect. Be aware however though, that your mailbox may be filling up with junk mail that you're not seeing, so it's not recommended to use KidProofMail as the sole method of downloading email and clearing out your mailbox account! We recommend parents periodically check the email account without going through KidProofMail to see what has arrived that may be valid.

Can I set up several mail accounts?

Yes, KidProofMail allows your child to safely view mail from up to 5 mailboxes, and presents all the mail in one neat junk-free view.

Where do I find my existing email account settings?

You can ask your email provider, or lookup the settings in your existing email software. We have step-by-step guides to finding this information in the following mail programs:

How do I set up an iPhone or iPod Touch to work with KidProofMail?

See our [ iPhone configuration guide ] for step by step instructions and screenshots.

Is the mail kept securely?

Your mail is automatically relayed to you through the KidProofMail service. No record of, or copy of your email, in whole or in part, is kept and stored on our systems, or passed to any third party. Please see our privacy details on the 'terms' page for more information.

How do I send mail through KidProofMail?

KidProofMail is used for filtering your incoming mail. You should continue to use your existing settings for your outgoing (SMTP) mail.

Does KidProofMail support SecurePop/APOP/POP3S or IMAP?

Currently KidProofMail only supports standard POP3. We are looking into possibilities of incorporating other protocol support if there is demand for it. If anything is of paritcular interest please register your interest through the 'Help' page. This will help us to prioritise future upgrades of the service.

I don't want a free trial, how do I sign up for full service?

Simply sign up for a free trial in order to create your account, then click on the "Payments" link inside your account to extend your subscription beyond the initial free 7 day period.

Any other questions?

Please [ contact us ].